Quality products that are priced at an honest value and backed by the best customer service possible. Our customers will remain our focus in the future. We will take care of each customer, one at a time, each time we hear from him or her. After all, everything is about… Emotions and Expressions…
We are always looking forward to giving you the best of products at the best of prices and with the best of hopes that we continue our relations till time abides with your love for things Indian! However if due to some unforeseen situation you require the return of the product then the following terms apply for a mutually consented return.
Please note that we are not accepting any returns/refunds. We only give a one-time exchange within 2 days of delivery.
We do not accept any return/ refund after the product is delivered.
While we are committed to maintaining a long-lasting relationship with our customers by providing them 100% satisfaction, we are unable to accept returns or exchanges of customized products.
If you have any questions about our return/refund policies, we’ll do our best to answer them. Please contact us at firstname.lastname@example.org for more information about returns & cancellations.
Indian velvet allows you to cancel your order. If you wish to cancel your order kindly once check the terms of the cancellation.
If you wish to cancel the order kindly ensure that you cancel your order within 24 hours after placing the order.
Order once moved to shipped can not be canceled.
In case you cancel your order before the order is shipped – you will be issued a refund within 7 days of the cancellation order. If you do not get your amount within 7 days of cancellation you can raise complaints on email@example.com.
You can send mail to firstname.lastname@example.org or can contact on +91 6352146937. Once the order is delivered we don’t accept returns and refunds.
Loved the product but want a different color, pattern, size? We are happy to exchange it as long as it meets the conditions.
Indian velvet gives no question asked 2 days exchange policy. Customers can exchange any product available on the website with a high or low amount.
In the case of higher products in exchange, customers have to pay the difference amount online. COD not available for the exchange request.
Else in case of a lower amount, the difference amount will be added to the customer’s Indian velvet account as a store credit (after cut off expense)
For exchange, customers have to raise exchange requests within 2 days of delivery at email@example.com. Indian velvet will not accept the request after 48 hours of delivery.
In case of an exchange, customers have to mail firstname.lastname@example.org.
We will ask you to send the real image of the received product for checking the product.
Customers have to ship the product to our address for exchange orders. We will not arrange any pick up for exchange products. (We Will Refund Rs.100.00 For shipping back to us )
Color and Description Discrepancy